Refund policy
Ready-made mats (in-stock, non-custom)
Ready-made mats ship from our U.S. warehouse and can be returned within 30 days of delivery.
- Condition: unused, clean, and in the original packaging.
- How to return: email support@matzenmats.com with your order number. We'll reply with return instructions within 1–2 business days.
- Return shipping: free if the item arrived damaged, defective, or wrong. For change-of-mind returns, return shipping is paid by the customer (or deducted from the refund if we send a prepaid label).
- Refund: issued to your original payment method within 5 business days after we receive and inspect the return. Your bank may take another 5–10 business days to post it.
- Damaged or wrong item? Email us a photo within 30 days of delivery. We'll send a replacement or a full refund, whichever you prefer.
Custom logo mats
Every MATZEN mat is made to order for your business, so our policy is based on your proof approval.
Before proof approval
Cancel any time for a 100% refund. Email support@matzenmats.com with your order number.
After proof approval
Because each mat is made just for you, we can't accept returns or refunds for change of mind once you approve your proof.
Damaged, defective or wrong item
If your mat arrives damaged, defective, or doesn't match your approved proof, email support@matzenmats.com within 30 days of delivery with your order number and a photo. We'll remake and reship it free, or give you a full refund — your choice. You don't need to send the mat back.
Lost or late orders
If your tracking shows no movement for 10 days, or your order hasn't arrived 45 days after proof approval, contact us and we'll reship or refund in full.
How refunds are paid
Refunds go back to your original payment method within 5 business days of approval. Your bank may take 5–10 more business days to post it.
Contact
PLUSMALL (MATZEN), 401, 52-8 Seodun-ro 200beon-gil, Gwonseon-gu, Suwon-si, Gyeonggi-do 16609, Republic of Korea
support@matzenmats.com